MBNA customers face credit card fiasco

Some MBNA customers are about to have their credit card cancelled after their details fell into the hands of fraudsters.

Cards will become inactive on February 17, but customers may have to wait up to 11 days for a replacement card and Pin.

MBNA, which has five million British customers and is part of Bank of America, refuses to say how many customers are affected, but has written to cardholders this week.

Experts point out the move could be particularly inconvenient if the customer is on holiday and does not realise their card is about to be cancelled.

In a further headache, those affected must re-register their new card for online banking and notify any companies that take payments from their card.

MBNA insists that only card numbers not personal information such as names and addresses may have been compromised and the replacement cards are being issued as a precautionary measure.

We appreciate replacing cards can be an inconvenience, but the security of our customers is our number-one priority, says a spokesman.

Wherever possible, we will give customers the opportunity to delay the re-issue of their card if it is inconvenient at that particular time.

The safest way we can complete the process is to cancel existing cards and send out replacements, which can take between five to seven working days.

The outstanding balance will be transferred automatically to the new card and customers should continue making payments as normal.

Similar Posts:

Share

Leave a Reply